Also because it is now clear that the smartphone itself has a formidable impact on tourists’ behavior and above all on their choices, from the type.Of flight to purchase to the experience to book once they reach their destination. Just to give an idea of what is in CRM being said: in just 5 years, from 2015 to 2020, the number of American tourists who say they “always” use their. Cell phones when traveling has risen from 41% to 70% . These data indicate only one thing: those who want to be relevant in this type of market must think not only digitally, but above all “mobile first”. Third among the digital trends in the travel sector. Hotels open the doors to digitalization If the second trend mainly concerned tourists, this third mainly concerns operators in the sector.
Digital transformation
has radically changed Venezuela Phone Number List tourists and their expectations. At the same time, however, hotels have also increased the “arrows to their bow”. Finding themselves having increasingly sophisticated technologies at their disposal that they can implement within their structures. The third trend is precisely this. More and more hotels are investing in advanced digital solutions to make tourists’ stays memorable . We therefore move away from the purely digital dimension. Also because digital transformation also has an impact on physical places. Which are changed and modified by the players themselves, carefully following clear and constant guidelines, namely digitalisation and simplification.
Here comes
the opening of the first smart hotel , where Brazil Phone Number List with a simple tap on their smartphone, the customer can open the door. Adjust the temperature inside their room and pay at the end of their stay. Even a renowned hotel chain like Marriott International has realized the importance of following. This trend and has concluded a collaboration with Samsung and Legrand to create an intelligent room , equipped with the most advanced IoT responsive. Systems and devices, so as to make the every tourist’s stay as unforgettable as possible. This type of technology will allow the guest to request, for example, virtual assistance. To set the alarm clock at a certain time, or to follow a yoga lesson through an interactive mirror. Or even to customize the cleaning service or the operating mode of the shower.